Refund policy

Receiving your order

All orders are dispatched from England. We offer global delivery and ship your order swiftly and securely to your chosen address, with a choice of delivery options to suit your needs.

Returns & Exchanges

Your satisfaction is important to us. You may return any unused item within 14 days of delivery for a refund or exchange. Items must be in original, resellable condition — unworn, clean, unwashed, with tags attached and neatly folded in original packaging.

UK customers may return items for a refund, credit, or exchange. International customers may return items for refund or credit only; exchanges are not available due to customs restrictions.

Please allow up to 10 days for refunds to be processed after receipt of returned goods. Separate orders must be returned individually.

To initiate a return, please provide your order number and contact us at .

Faulty or Damaged Items

If your item arrives faulty or damaged, please notify us within 7 days so we can promptly arrange a replacement or refund.

Questions?

If you have questions about your order, delivery timelines, or returns, please reach out to our team at hello@slowform.com.